Top 10 Incident Management Software of 2025

Why use SafetyCulture?

Proactively managing incidents and immediately commencing normal operations is a goal any organization has when an unfortunate situation arises. SafetyCulture’s system in incident management is one of the most effective because of its practical and easy-to-learn features that are integrated into and greatly improve the company’s workflows. From planning the processes to the actual execution of best practices, this platform has the right tools for your team.

Features:

• Use incident reporting templates to provide managers with details about the incident, giving them a better picture of the scenario.

• Generate reports on the spot, complete with media attachments (photos and videos) using mobile phones.

• Capture issues using QR codes and assign immediate corrective actions. This action is possible even for team members who do not have an account.

• Gain insights from the incident and plan for improvements in the future.

• Cascade incidents and relevant information, and get a response from those overseeing the situation with Heads Up.

Why use Gouti?

Primarily a project management software, Gouti is an effective digital tool for managing incidents because it allows organizations to carefully plan and closely monitor projects, organize workloads, and make them visible to various collaborators.

Features:

• Issue management

• Project tracking through reporting

• Prioritization

Why use AssessTEAM?

For the most part, AssessTEAM’s system evaluates employee performance. But with its applications for goal setting, receiving feedback, and project tracking, this is quite helpful for incident management.

Features:

• Real-time performance analytics

• Project time tracking

• Actionable reporting

Why use Miro?

Used by millions of managers, Miro enables teams to work together on projects, even remotely, from strategic brainstorming to collaborative decision-making.

Features:

• Data importation and exportation

• Research and reporting with analytics

• Template for surveys and feedback

Why use Adobe Workfront?

Workfront is Adobe’s work management software that enables companies to plan projects, manage resources, and track issues. With impressive integrations, including Experience Manager Assets and Creative Cloud, organizations can fully automate work processes for optimal incident management.

Features:

• Capacity management

• Resource scheduling

• Project tracking and reporting

Why use Splunk?

Splunk offers companies a variety of IT solutions that help monitor operations and manage incidents. Many favor them for their flexible pricing options, depending on the tasks monitored, data onboarded, and hosts using the platform.

Features:

• Incident reporting

• Investigation management

• Corrective and preventive actions

Why use PagerDuty?

This software connects people to vital data to ensure operations are always up and running. Thanks to its numerous features, it is highly rated for security incident response and critical event management.

Features:

• Incident reporting

• Automatic alerts escalation

• Integration with the current monitoring platform

Why use xMatters?

xMatters comes with great reporting and monitoring features that allow you to stay on top of the organization’s incident management process. The software helps alert the appropriate teams when an incident occurs, allowing you to assign corrective actions sooner and minimize the disruption.

Features:

• Real-time incident management

• Alerting and notification

• Collaboration and communication tools

Why use ServiceNow?

ServiceNow works as a central incident management system, allowing it to take control of all aspects of incident management from one place. With the software, it’s easier to log, track, and resolve incidents, ensuring they don’t get in the way of your workflow.

Features:

• Real-time incident management

• Centralized incident management system

• Workflows and automation

Why use Opsgenie?

Opsgenie handles all aspects of incident management, from reporting to creating incident reports after they’ve been resolved. Additionally, the software integrates with other tools and systems, making it easy for organizations to adopt.

Features:

• Real-time incident management

• Alerting and notification

• Post-incident analysis