Working Alone in Fast Food: A Guide

What is Working Alone in Fast Food?

Working alone in a fast food setting refers to when a single employee is responsible for all the tasks on their own during a shift—from taking orders and making food, to being the cashier and serving customers. Lone working itself is already dangerous enough, but in a fast-paced setting where speed, efficiency, and consistent service are a must, the risks and hazards are heightened. From rush hours, late-night shifts, food safety concerns, and angry customers,  lone workers are forced to handle customer service and safety issues independently, with limited support or backup nearby.

Common Risks

Working alone in fast food or quick service restaurants has its own unique risks due to the nature of the job. Even though the setting varies from late night quiet shifts to the bustling rush hours in the middle of the day, lone workers face great risks as they are without direct or immediate supervision. This is why an effective quick service restaurant management is a must in these settings, because it prioritizes worker safety and operational efficiency.

Some of the risks associated with working alone in fast food include the following:

• Workplace Violence and Aggression:  Direct exposure to verbal abuse, threats, and physical attacks are statistically higher when working alone, especially during late-night shifts or times when support is limited.

• Stress and Mental Health Challenges: Managing all tasks alone—such taking orders, cooking and preparing food, and handling transactions—can lead to high stress, anxiety, and fatigue.

• Physical Strain and Injuries: Enduring long hours on their feet, lack of movement in a cramped area, hot work, and improper ergonomics puts lone workers at greater risk of muscle strain, burns, cuts, slips, and falls.

• Medical emergencies: Alone, fast food workers face greater risks without immediate help nearby if they experience sudden illness, injury, or accidents, which can lead to them experiencing or facing more risks if unattended.

• Isolation and loneliness: Lone workers are more likely to experience  feelings of isolation due to lack of social interaction, which can affect mental wellbeing, job satisfaction, and how they approach risks and hazards.

• Environmental hazards: Exposure to sharp tools, slippery floors, hot surfaces, and cleaning chemicals pose additional risks to lone workers, as they may not have the necessary safety or assistive help nearby.

• Delayed emergency response: Lone workers often experience delayed assistance during emergencies compared to those working in buddy systems or groups, increasing the chances of injuries or stress.

Lone Worker Roles in Fast Food Restaurants

Lone Worker Roles in Fast Food Restaurants

There are different roles in fast food chains that lone workers can take on.  These roles often involving multitasking and requiring employees to manage customer service, food preparation, and safety without immediate support, especially during quieter or off-peak hours. Some of these roles include the following:

• Cashier or clerk

• Food handling, cooking, or preparation

• Establishment cleaning crew

• Shift supervisor

• Drive-thru operator

• Stockroom or inventory clerk

• Delivery driver

• Dishwashing staff

Best Practices for Working Alone in Fast Food

Working alone is a high-risk activity regardless of the industry, that is why it’s essential to follow certain working alone safety tips to help lessen risks, improve emergency response, and promote a safer workplace. Here are some tips to keep lone fast food workers safe:

• Implement a Lone Worker Safety Policy:  Set clear guidelines that outline the roles and responsibilities of employers and lone workers clearly, covering how to recognize potential hazards and what to do in an emergency.

• Conduct Regular Lone Working Risk Assessments: Identify and manage hazards specific to working alone in fast food, including environmental and situational risks, and plan the most suitable safety measures accordingly.

• Maintain Effective Communication: Provide lone workers with reliable ways to communicate—like two-way radios, mobile phones, or safety apps—to ensure they can easily call for help in an emergency, especially in fast-paced environments such as fast food restaurants.

• Schedule Regular Check-Ins: Implement periodic check-ins where lone workers update supervisors on their status, allowing for a rapid response if someone becomes unresponsive or faces danger.

• Use Technology for Monitoring: Use tools like GPS tracking, panic buttons, or real-time monitoring to make seeking help for lone workers easier and more accessible.

Related Legislations

Different territories and agencies often have their own lone working regulations to protect workers and ensure safety in various industries, including fast food. These legal requirements help safeguard employees and shield employers from legal and financial risks.

In the US, the Occupational Safety and Health Administration (OSHA) has set regulations to manage the safety of lone workers, including that of fast food environments. Employers are responsible for monitoring lone workers, whether visual or verbal, as outlined in OSHA 1915.84: Working Alone. This means employers are required to check in with lone workers at a scheduled time during their shift and confirm their safety once the shift ends to ensure their well-being. To further reduce risks, fast food organizations can implement mobile platforms or safety apps that allow lone employees to quickly access company policies and request help when needed, enhancing lone worker safety through technology such as GPS tracking and panic buttons.

Another OSHA guideline, General Duty Clause, requires employers to protect all employees, including those working alone, from workplace hazards. For lone workers in fast food—who may face unpredictable risks such as workplace violence, accidents, or emergencies—this means conducting regular check-ins, establishing clear communication protocols, and continuously updating risk assessments to address new or emerging dangers.

The Restaurant Employees Workplace Safety & Health Guide in California provides more detailed recommendations to protect food service workers, especially those working alone. This emphasizes several safety measures, such as advising employers not to schedule employees to work alone, particularly during nighttime shifts.

This recommendation is rooted in the increased risk of workplace violence, robbery, and medical emergencies when staff are isolated and fewer people are present to assist in an incident. Another notable recommendation would be their provision regarding the prevention of workplace violence. To address this, the guideline advocates for:

• installing surveillance cameras to monitor activity and deter crime;

• providing panic buttons for all employees that allow them to quickly alert the appropriate parties in case of an emergency; and

• improving lighting in the workplace, both outside and inside, which enhances visibility and reduces opportunities for criminal activity and other risks and hazards.